Introduction
At Aadornu, we are committed to providing our customers with the highest level of satisfaction when shopping on our website. However, if you receive a damaged or defective product, please reach out to our customer care team for assistance. Our team will work with you to resolve the issue and, at our discretion, replace the product.
Cancellation Policy:
If you need to cancel an order before it has been shipped, please write to our customer support team at mailus@aadornu.com or call us on the provided phone number. The order will be cancelled, and a refund will be initiated within 24-48 business hours after the cancellation request has been received.
Returns Policy:
Please note that return or replacement requests will only be considered for instances where a wrong or damaged product has been delivered.
All return requests must be initiated through our website within 7 days of the delivery date. Customers can submit return requests via the ‘My Account’ section on our website. To qualify for a return or replacement, items must be returned in their original, undamaged condition, along with their original packaging. For the return or replacement request to be processed, customers are required to upload images of the invoice, the product, and its packaging at the time of the request.
In the event of a defective or damaged item, we will promptly provide a replacement at no additional cost. However, to facilitate this process, customers must upload images of the invoice, a clear photograph of the damaged or defective product, as well as images of the packaging when submitting the return request.
The item will be picked up by our logistics partner and delivered to our warehouse. The replacement/refund will then be initiated. The refund process may take up to 15 days after the product has been received by us. In the case of an incorrect/incomplete order, please contact us via email at mailus@aadornu.com or call us at the provided phone number within 72 hours of receiving the order.
Returns will not be accepted for:
• Damages caused by misuse
• Products with tampered packaging/product labels
• Incidental damage
• Products returned without all components
• Products returned in a condition different from their received state.
This policy is subject to change at any time by Aadornu without prior notice to the user.